FAQs
Below you’ll find answers to some of the most common questions about ordering from Nuvamo. If you need further assistance, please don’t hesitate to get in touch.
Orders & Delivery
How long does delivery take?
Delivery times typically range from 5–14 business days, depending on the item ordered, fulfilment location, and destination.
Some products are shipped from international fulfilment partners and may take slightly longer to arrive. Estimated delivery times are provided on individual product pages to help you order with confidence.
Do you ship internationally?
Yes, we ship to many international destinations. Shipping availability and costs are calculated at checkout before you complete your order.
Where do your products ship from?
Our products are shipped from a combination of domestic and international fulfilment partners. This allows us to offer a wider range of modern furniture and décor while maintaining accessible pricing.
Will I receive tracking information?
Where available, tracking details will be provided once your order has been dispatched. Please allow a short period for tracking information to update.
Can I change or cancel my order after placing it?
If you need to make a change, please contact us as soon as possible after placing your order. Once an order has been processed or dispatched, we may be unable to make changes or cancellations.
Products & Materials
What materials are your products made from?
Our collections include a mix of materials such as wood, wood-effect finishes, ceramic, stone-effect materials, fabric, and metal. Each product page provides detailed material information to help you make an informed decision.
Are your furniture items made from solid wood?
Some items are crafted from solid wood, while others use high-quality engineered materials, veneers, or wood-effect finishes. We aim to describe materials accurately on each product page.
Do furniture items require assembly?
Assembly requirements vary by product. Where assembly is required, this will be clearly stated on the product page. Many smaller furniture and décor items arrive fully assembled.
Are your lighting products suitable for my country?
Our lighting products are selected to meet common international standards. Plug type, voltage, and compatibility details are provided on individual product pages where applicable.
Returns & Refunds
What is your returns policy?
We accept returns within 14 days of receiving your order, provided items are unused, in their original condition, and returned with all original packaging.
For full details, please visit our Shipping & Returns page.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless an item arrives damaged or faulty.
What if my item arrives damaged or faulty?
If your item arrives damaged or faulty, please contact us within 48 hours of delivery and include clear photographs of the issue. We’ll work quickly to resolve the matter.
How long do refunds take?
Once approved, refunds are processed within 5–10 business days, depending on your payment provider.
Customs & Duties
Will I need to pay customs fees or import duties?
Customs policies vary by country. In some cases, international orders may be subject to customs duties or import taxes imposed by local authorities. These charges are outside of our control and are the responsibility of the customer.
General
How can I contact you?
You can reach us via our Contact page. We aim to respond to all enquiries within 1–2 business days.
Designed for modern living. Curated with care.