Shipping & Returns
Shipping
We offer international shipping on all orders placed through Nuvamo.
As a curated modern home brand, our products are sourced from a small number of trusted fulfilment partners located both domestically and internationally. This allows us to offer thoughtfully designed furniture and décor while keeping pricing accessible.
As a result, delivery times may vary depending on the item ordered and destination.
Delivery Times
- Estimated delivery: 5–14 business days
- Delivery times vary by product and shipping location
- Estimated delivery information is provided on individual product pages where available
Please note that delivery times are provided as a guide and may occasionally be affected by factors such as courier delays, customs processing, or seasonal demand.
Shipping Costs
Shipping costs are calculated at checkout and displayed before you complete your order.
Any promotional shipping offers will be clearly stated on our website.
Order Tracking
Where available, tracking details will be sent once your order has been dispatched. Please allow a short period for tracking information to update after receiving your dispatch confirmation.
Customs & Duties
International orders may be subject to customs duties, import taxes, or handling fees imposed by local authorities.
These charges are:
- determined by your local customs office
- outside of our control
- the responsibility of the customer
We recommend checking with your local customs authority for further information before placing an order.
Returns
We want you to feel confident ordering from Nuvamo. If something isn’t quite right, we’re here to help.
Returns Eligibility
- Returns are accepted within 14 days of receiving your order
- Items must be unused, in their original condition, and returned with all original packaging
As many of our products are shipped directly from our fulfilment partners, return addresses may vary by item and location.
How to Start a Return
To request a return, please contact us via our Contact page and include:
- Your order number
- The item(s) you wish to return
- The reason for the return
Our team will provide return instructions and confirm the appropriate return address.
Return Shipping Costs
- Return shipping costs are the responsibility of the customer unless the item arrives damaged or faulty
- We strongly recommend using a tracked shipping service
- Original shipping fees are non-refundable
Damaged or Faulty Items
If your item arrives damaged or faulty, please contact us within 48 hours of delivery and include clear photographs of the issue. We will work with you to arrange a replacement or refund where appropriate.
Refunds
Once a returned item has been received and inspected, we’ll notify you of the outcome.
Approved refunds will be issued to the original payment method within 5–10 business days, depending on your payment provider.
Questions?
If you have any questions about shipping, returns, or your order, please contact us via our Contact page. We’re always happy to help.
Designed for modern living. Curated with care.