Terms of service

Terms of Service

Last updated: 03/03/26

Welcome to Nuvamo Living (“Nuvamo”, “we”, “us”, “our”).

These Terms of Service govern your access to and use of our website and the purchase of our products worldwide. By using our website or placing an order, you agree to be bound by these Terms.

1. Company Information

Nuvamo Living is operated from the United Kingdom.

For enquiries, please contact:
Email: nuvamoliving@gmail.com

2. Use of Our Website

By accessing our website, you confirm that:

  • You are at least 18 years of age
  • The information you provide is accurate and current
  • You will not misuse the website or attempt to interfere with its operation

We reserve the right to restrict or suspend access where misuse is suspected.

3. Product Information & Natural Materials

We take care to present accurate descriptions, dimensions and imagery. However:

  • Colours may vary depending on device and screen settings
  • Measurements may vary slightly due to production tolerances
  • Natural materials (including stone, marble, wood and handcrafted finishes) will vary in tone, veining, texture and markings

Such variations are inherent characteristics and not defects.

We reserve the right to update product information without prior notice.

4. Pricing & Taxes

All prices are displayed in GBP (£) unless otherwise stated.

For UK customers, prices include VAT where applicable.

For international customers:

  • Local taxes, duties or customs charges may apply
  • These charges are the responsibility of the customer unless stated otherwise
  • We are not responsible for delays caused by customs processes

We reserve the right to update pricing at any time.

5. Orders & Contract Formation

When you place an order, you will receive an email confirmation. This confirmation does not constitute acceptance of your order.

A binding contract is formed once your order is dispatched.

We reserve the right to:

  • Refuse or cancel orders
  • Cancel orders suspected of fraudulent activity
  • Cancel orders due to pricing or availability errors

If cancelled, a full refund will be issued.

6. Delivery & Risk

We collaborate with specialist fulfilment partners to ship globally.

Delivery timeframes provided are estimates only and are not guaranteed. Delays may occur due to customs, courier disruption, or supply chain constraints.

Risk in the product passes to you upon successful delivery to the address provided.

You are responsible for:

  • Providing accurate delivery information
  • Ensuring access arrangements for large items
  • Any storage or redelivery fees incurred due to failed delivery

7. Returns & Cooling-Off Rights

Your right to cancel and return items depends on your country of residence.

For customers in the UK and EU, statutory cooling-off rights apply (typically 14 days from delivery).

International customers outside these regions should refer to our Returns & Refunds Policy.

Our Returns & Refunds Policy forms part of these Terms.

Your statutory rights are not affected.

8. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental or consequential damages
  • Our total liability shall not exceed the purchase price of the product

Nothing in these Terms excludes liability that cannot legally be limited, including death or personal injury caused by negligence or fraud.

9. Intellectual Property

All website content — including text, imagery, branding, and design — is the property of Nuvamo Living.

You may not reproduce or distribute our content without prior written consent.

10. Privacy & Data Protection

We handle personal information in accordance with our Privacy Policy and applicable data protection laws, including UK GDPR where relevant.

11. Force Majeure

We are not liable for delays or failure to perform obligations due to circumstances beyond our reasonable control, including:

  • Supply chain disruption
  • Shipping delays
  • Customs restrictions
  • Natural disasters
  • Government actions

12. Governing Law

If you reside in the United Kingdom, these Terms are governed by the laws of England and Wales.

If you reside outside the United Kingdom, mandatory consumer protections under your local laws may apply.

Any disputes shall be subject to the jurisdiction of the courts of England and Wales, unless local consumer law requires otherwise.